ILJ CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 850-240-7646 or 850-218-3272 or send us an email at ILJ@ILJesus.com

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FAQ

 
How do I track my order?

When your order ships a confirmation email will be sent to the address used for the subject purchase.  Included will also be tracking information.  Most shipments in the USA will arrive within 2-5 days depending on shipment method selected at checkout.

What are your delivery options?

We offer two delivery options CONUS.  2-3 days or 3-5 days. In most cases our packages arrive within 2 business days.  We do provide tracking information when requested. 

 

How do I return an item?

If an item received is defective or damaged you can call 850.240.7646 and one of our staff members will assist you to get the item returned and replaced.

If you are returning an item that is not defective or damaged the shipping cost will be at your expense and the item can be returned.  Please send an email to ILJ@ILJesus.com for arrangements

Do you provide International delivery?

Currently we do not ship internationally but we are working very hard to bring this option to our customers by the end of 2022.  Stay tuned

 

What is your returns policy?

14 days from the purchase date provided the product has not been damaged, mis-handled our improperly used outside its designed purpose.  Depending on the situation we will accept returns outside this policy depending on the circumstances but these will be handled on a case-by-case basis.