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Refund Policy
Refund Policy - The Basics
ILJ Return Policy
At ILJ, we take great pride in the quality and craftsmanship of our products. As a luxury brand rooted in integrity and excellence, we strive to ensure every customer is fully satisfied with their purchase.
All Sales Are Final
Please note that all sales are considered final. However, ILJ stands firmly behind the quality of our products. If you are unhappy with your selection and the item is free from damage, misuse, or signs of abuse, we are happy to offer a replacement or consider a full refund—solely at the discretion of ILJ.
Defective Products
If your item arrives defective, we will gladly offer a full refund or replace it with the same item or another product of your choice, based on availability.
We have consistently extended refunds and replacements to our valued customers when warranted, and we remain committed to ensuring your experience with ILJ reflects our values of care, excellence, and respect.
To initiate a return inquiry, please contact us through our website within 7 days of receiving your order.